Understanding The Structure Of Customer Service Essay

Outcome 3: Understand the structure of customer service 3.1: Explain the features of different customer service models and customer service standards Customer service models and customer service standards both have different features. The customer service models can either increase customer satisfaction or decrease customer complaints. The customer satisfaction is increased by being responsive and helpful to your customers and brining out a bigger range of products that are value for money. The customer complaints are decreased by making sure that you are giving out the correct information and resolving any queries or problems that customers may have. An atmosphere of service may also be created by both internal and external customers. Services can include training for staff members and ensuring that the policies and procedures are being followed. Another feature of customer service models is ensuring that you provide excellent service to your customers. To do this, you need to meet your customer’s needs and expectations. You will also need to ensure that you have knowledge on the assistance and advice that you are able to provide for you customers. One feature of customer service standards is ensuring that you are continuously updating the policies and procedures to ensure that you meet the customer’s needs. This means that you will need to ensure that you conform to equality and diversity when dealing with customers. Also, you will need to ensure that you are dealingShow MoreRelatedThe Organizational Structure And Performance1674 Words   |  7 Pagesof having reinforcement helps in measuring modifications of behavioral that takes place. Organizations structures have an effect employee satisfaction hence production and performance. Despite this, the relationship between the structure and performance are experienced through different channels in work place (Edmans, Li, Zhang, 2014). This leads to evaluate through the organizational structure to performance of the firm through satisfaction of employees. The interests are connected to evaluationRead MoreMarketing Analysis : Sales Promotions951 Words   |  4 Pagesmarkets must come up with a successful sales force structure that will allowing their business to maintain long-term relationships with customers as well as increase their sales to different companies to attract more customers. There are many different types of companies that are working to expand their sales and reach a larger amount of customers every day in the business world. Therefore, these companies must come up with an effective sales force structure as well as an effective sales promotion programRea d MoreTivo1282 Words   |  6 PagesUNDERSTANDING THE CONSUMER BEHAVIOUR - I The purpose of this exercise is to broaden your understanding of consumer behaviour by bringing you face-to-face with a customer. 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The Education System Of Higher Education - 1096 Words

Children are often told they can become anything they desire. They’re told that dreams can become reality. However, the structure of higher education facilities doesn t support a child’s dreams. The dreams of many, not just children, are halted by the current education system of society. People dream of becoming doctors, lawyers, and engineers. Regardless of their ambition, they’ll never be able to accomplish their goals without paying a lot of money. Higher education costs a substantial amount of money across the globe. Additionally, not everyone is able to afford this cost. There are scholarships available to students, but there aren’t enough to support every student who dreams of receiving an education. Moreover, only a select few†¦show more content†¦Attending college seems to bring more problems than rewards. Sara Goldrick-Rab notes how society has changed over the years. She claims that a high school education isn’t enough to prepare people for the current job market (Goldrick-Rab and Andrew). If Tuition was removed or reduced to an amount that everyone could afford, then the number of people attending colleges would increase. Struggling to meet tuition is hard enough, yet a student still has other matters to address to ensure their success. For a student to cover their tuition and student loans, they need to find a job. However, students can’t simply offer up all of their funds to attend college. They need to conserve money in order to cover living expenses. Fran Cubberley, the vice president for enrollment management at Delaware County Community College, points out that the cost of attending college exceeds the cost of tuition (Cubberley 22). As a result, students are stuck with a handful of difficult decisions to cover the additional costs. One choice that a student makes is changing their working status to full-time. Working more hours affects a student’s success in completing their education. If students work on a regular basis and attend school, they’re going to have less available time to study. In addition, students will have less personal time. Fran Cubberley suggests that eve n if community colleges were free, students may not give up working while attending school. Although,Show MoreRelatedHigh Education : A Education System Of Public Higher Education945 Words   |  4 Pagesof a wasted educational system and unmotivated college campuses that will leave the population uneducated. What will be the downfall of society if the current and future generations do not have open access to higher education? Despite California’s decreasing state budget, the purpose of enforcing higher education is to have job stability in the future, assign educated policymakers to take over the state’s affairs, and meet the demands of the labor market. 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Reflection on Professional and Ethical Issues Sample for Students

Question: Discuss about the Reflection on Professional and Ethical Issues. Answer: During practice, it is necessary for the nurses to know the key elements of the professional and ethical issues. The issues may create challenges for the nurses that need to be overcome. According to Wilcoxon, Remley Jr and Gladding (2013, p.21), the nurses need to know about the codes of Ethics for the nurses. Her ethical codes of practice guide the students of bachelors degree to a variety of settings. The code of practice help the nurses to know that how to treat others in the care setting. The main aim of the ethics is to promote the practice safely. This is effective for both the nurses and patients. In view of Scott (2016, p.46), everyone has freedom to make decision regarding their health and others need to respect those decisions. These ethics help to improve the self-confidence of the nurses as well as the patients. The nurses need to focus on the wellbeing of the patients with dignity and respect. During my bachelors degree, when I was recruited to the psychiatric department, I noticed many things. I experienced the mal practice of the ethics. Jonsen, Siegler and Winslade (2015, p.54) mentioned that the nurses need to more polite with the patients and should not mal practice the professional codes of ethics. However, I found that most of nurses do misbehave with the patients who are suffering from dementia. They did not show respect to the patient and did not provide proper caring to the patients. They did not show minimum dignity or respect to the patients. In this case, I felt very awkward to work with them. Masters (2015, p.214) mentioned that in case of health care sector, the communication plays important role. However, the nurses with me did not communicate with the patients properly and most of the time they were busy with their personal interest. These kind of practices are completely different form the ethics and unauthentic as well. I decided to discuss this with my senior subject coordinator. She assured me that she would discuss the matter with the senior medical officers to improve the situation. After few days, the authority called a meeting with us and asked for a training session. During the training session, we have learnt many things about the patient care. In the training session, few of the nurses were warned about their mal practices. However, those nurses did not feel necessity to follow the guidance of the ethics and continued the mal practices. The higher authority dismissed those nurses to improve the situation. The patient with dementia and other mental problems need more attention and caring (Singhapakdi, Rallapalli and Rao 2015, p.269). Therefore, the higher authority decided to place CCRV camera in the wards to observe the behavior of the nurses. After placing the CCTV camera, it was seen that most of the nurses modified their behavior and concentrated on their workings. Strange (2015, p.32) stated that the mental patients cannot communicate properly hence, they cannot express themselves properly. The nurses need to know the verbal and non-verbal communication skills to communicate with the mental patients. After joining the department, I have learnt many things like non-verbal communication skills. I developed my body language and learnt about the sign language to communicate with the patients who are suffering from mental diseases. I try to follow the ethics, which help to understand the authentic and unauthentic practices in nursing. I try to communicate properly with the patient and maintain the dignity. My subject coordinator helped me to develop some skills and techniques to achieve better outcome. In case of health care system and during working in the psychiatric department, I come to know that I need to maintain the confidentiality and obey the Data Protection Act. My subject coordinator advised me to gain the trust of the patient first so t hat he could share his feelings and problems with me properly. She also suggested me to avoid the medication errors that most of the nurses do. Makela and Sampson (2017, p.56) mentioned that the medication errors can be fetal for the patients, hence the nurses need to be more careful during administration of medication. I tried to be more careful during providing the medication as it can affect my career as well. Wrong medication can be dangerous for both the nurses and patients (Cherry and Jacob 2016, p.62). I naturally share the important information of the patients with the family members of the patients and with my senior advisers. DeCamp (2015, p.100) mentioned that it is the responsibility of a nurse to protect the crucial data with confidentiality and should not share them with others. As per the ethics, during working in the health care center, the nurses need to be careful about the patient safety. Hence, I need to be careful about the patient hygiene. I need to sterilize the necessary equipments such as injections on the regular basis. Huston (2013, p.24) mentioned that there are various things that a nurse needs to maintain for the patient hygiene. In need to wash my hands after using the toilet. Moreover, I need to help the patient as well to wash his or her hand every time they use the toilet. I need to help the patient in their personal caring to avoid the infection. The codes of ethics state that it is the responsibility of a nurse to respect the emotion of the patients and protect them from the hazard (Preshaw et al. 2016, p.495). They need to provide quality care to the patients. As a nurse, I need to focus on my career and on the patients. I need to manage the intravenous line and record the details of my patients. It is my duty to help the patients physically and mentally, who needs the physical and mental support. As mentioned by McMenemy, Poulter and Burton (2014, p .36), the patients depends on the nurses mostly therefore they need to provide support to them for the wellbeing. In this respect, I need to mention one of my bad experiences that I faced during working in the ward. On that day, my subject coordinator instructed me to give the injections to the patients. One of a patient was not agreed for the medication and I was trying to inject the injection. In such situation, I lost my patience and tried to administer the injection forcefully, which hurt the patient. This was unethical and my subject coordinator handled the situation very carefully. She advised me to keep patience in such cases and I should not force him for the injection. I needed to relax him at first. She suggested me that if I could not handle the situation, then I need to ask for her help further. I realized that I need to be more firm and polite during working with the dementia patients and do not force them for anything. I have learnt many things during working under my subject coordinator and she helped me much. Brown (2015, p.57) opined that the nurses need to gain knowledge from their experience and put that experience in further cases. I need to respect the patients with dignity as well as the family members of them. It is my responsibility to protect my patients from hazards and problems. As the patient had fear in administration of injection, I need to make him feel comfortable at first and try to teach him the necessity of the injection, which I did not do. I need to remind the experience in future so that I do not face such situation again. I need to learn about the codes of ethics in detail t rectify myself and handle the patients more carefully that will help to grow my career graph. I am improving myself with the time and gaining more knowledge that will help in f uture. I hope can handle the patients in better way in future and will be able to avoid the unethical practices and conflict. After the bachelors degree, I hope can join as a registered nurse in an organization, which is a responsible job. On the basis of above discussion, I can conclude that in nursing the professional codes of ethics play major role. As a student of bachelors degree of nursing, I need to follow the guidelines of the ethics. . These ethics help to improve the self-confidence of the nurses as well as the patients. The nurses need to focus on the wellbeing of the patients with dignity and respect. I should be careful about the patient hygiene and maintain them. I need to be more polite and responsible to the patients. I should not share the confidential data with others without the permission of the patient and family members. It is my responsibility to protect my patients from hazards and problems. I need to provide quality care to the patients and should not do any unethical practice that can harm my career. I should maintain the equality and reduce the practice of biasness. References: Brown, G., 2015. Ethical and Moral Courage is Distress among Professional Nurses: A Workplace Issue.ABNF Journal,26(3), p.57. Cherry, B. and Jacob, S.R., 2016.Contemporary nursing: Issues, trends, management. Elsevier Health Sciences. DeCamp, M., 2015. Ethical issues when using social media for health outside professional relationships.International Review of Psychiatry,27(2), pp.97-105. Huston, C.J., 2013.Professional issues in nursing: Challenges and opportunities. Lippincott Williams Wilkins. Jonsen, A.R., Siegler, M. and Winslade, W.J., 2015.Clinical Ethics: A Practical Approach to Ethical Decisions in Clinical Medicine, 8E. McGraw Hill Professional. Makela, J.P. and Sampson, J.P., 2017. Ethical Issues Associated with Information and Communication Technology in Counseling and Guidance.International Journal for Educational and Vocational Guidance,14(1), p.56. Masters, K., 2015.Role development in professional nursing practice. Jones Bartlett Publishers. McMenemy, D., Poulter, A. and Burton, P., 2014.A handbook of ethical practice: a practical guide to dealing with ethical issues in information and library work. Elsevier. Preshaw, D.H., Brazil, K., McLaughlin, D. and Frolic, A., 2016. Ethical issues experienced by healthcare workers in nursing homes: Literature review.Nursing ethics,23(5), pp.490-506. Scott, E., 2016. EXAMINING THE LEGAL, PROFESSIONAL AND ETHICAL ISSUES OF GAINING PATIENT CONSENT IN THE UNITED KINGDOM UK.MULTICULTURAL SOCIETY AND AGING-CHALLENGES FOR NURSING IN EUROPE, p.46. Singhapakdi, A., Rallapalli, K.C. and Rao, C.P., 2015. Personal and Professional Values Underlying Ethical Decisions: A Comparison of American and Thai Marketers. InProceedings of the 1995 Academy of Marketing Science (AMS) Annual Conference(pp. 269-269). Springer International Publishing. Strange, H., 2015. P3-67 Patient and professional experiences with non-invasive prenatal diagnosis (NIPD) and testing (NIPT): social and ethical issues raised. Wilcoxon, A., Remley Jr, T.P. and Gladding, S.T., 2013.Ethical, legal, and professional issues in the practice of marriage and family therapy. Pearson Higher Ed. Bibliography: Brown, C., Murdock, N.L. and Abels, A., 2014. Ethical Issues Associated With Training in University Counseling Centers.Training and Education in Professional Psychology,8(4), p.269. Chang, E. and Daly, J., 2015.Transitions in nursing: Preparing for professional practice. Elsevier Health Sciences. Drew, S. and Jones, G., 2014. Costly ethical issues in legal practice.Precedent (Sydney, NSW), (123), p.44. Marin, F., 2017. Putting health in the marketplace. Ethical issues about providing online health risk information.Medicina e Morale,66(1), pp.31-43. Mealer, M. and Jones RN, J., 2014. Methodological and ethical issues related to qualitative telephone interviews on sensitive topics.Nurse researcher,21(4), pp.32-37. Pozgar, G.D., 2014.Legal and ethical issues for health professionals. Jones Bartlett Publishers. Swain, J., 2016. ETHICAL ISSUES AND CONSIDERATIONS.Designing Research in Education: Concepts and Methodologies, p.74. Theodoridou, M., 2014. Professional and ethical responsibilities of health-care workers in regard to vaccinations.Vaccine,32(38), pp.4866-4868

Had more sense. Whether his neighbors were cool or Essay Example For Students

Had more sense. Whether his neighbors were cool or Essay not was notreally the point; Derek was a private person and did not like tofeel that his comings, goings, and doings were known to justanyone. Oddly enough, Derek could justify the volume of hismusic because it served to mask his personal actions. He lookedat Arthur who was eyeing him, fists on hips, with a sardonicgrin. Derek ignored it. You want some? he said. It was moreof a statement than a question; Arthur was an avid smoker of theHerb. Sure, if you havent already smoked it all. Arthur wastrying to joke, but Derek suddenly did not feel like responding. He was vaguely aware that he was not being very friendly, butArthurs exhuberance was suddenly bothering him. Only a coupleof minutes ago Derek felt excited about Arthur. But now Arthursenergy, as much of it as there was, seemed stale. Derek disappeared into his darkened bedroom and pretended toroot around, trying to clear his head. Im just being moody, hethought. I cant relate to him cause hes not stonedyet!Derek soon emerged carrying a bag of green powder and a packet ofrolling papers. He did not look at Arthur, but went into thelivingroom and turned on the lamp in the corner. He left thecandle burning and turned down the music a touch. Then he setabout rolling a joint. Arthur surveyed Dereks livingroom with his permanentlycurious eye. It was rather bare: there were only a few printshanging up to take away the starkness of the white walls, and thefurniture was limited to a coffee table, a few chairs and abeanbag scattered over the cheap indoor/outdoor carpeting on thefloor. Hasnt changed since the last time I was here, hethought. Arthur liked to spend a lot of time making his place ashomey as possible. When he saw the lighted candle, Arthur raisedan eyebrow, and he began to wonder. To Arthur, the use of marijuana was a social thing, anexperience to be shared with others. He did not understand howDerek could sit all by himself in the dark, alone with hisswirling and scattered thoughts. That was because, though hewould never have admitted it, Arthur was afraid of his thoughts. Despite his boisterous, energetic and positive front, deep downArthur did not trust himself, and his thoughts and desires oftenhaunted him. He tried to drown them out with constant movementand action, and the idea that Derek was doing what he dared notdo made him worried. He did not realize that Derek was even moreuncomfortable among his peers, when stoned, than when he wasalone. Arthur crossed the room and turned down the music so hecould talk to his friend. He was trying to think of what to sayto get Derek to leave with him, to get out of these oppressivesurroundings. So whats new, Bud? he asked. Derek did not look up fromthe floor where he was carefully rolling the joint. Not much, he said in an uncommunicative tone. Derek heldthe joint up to the light and eyed his handiwork critically. Satisfied, he set about rolling another. He was preparing to bein a better mood, but he wanted a few moments to think aboutsomething else entirely. Arthur, knowing his friend well,recognized this and kept silent. Scanning the room he noticed apencil and notepad on the coffee table in front of him. Curiousas always, Arthur reached for it and saw that it was covered withwandering doodles and almost illegible scrawls. .uff76c98e2b2961cfa8c168ba229a586c , .uff76c98e2b2961cfa8c168ba229a586c .postImageUrl , .uff76c98e2b2961cfa8c168ba229a586c .centered-text-area { min-height: 80px; position: relative; } .uff76c98e2b2961cfa8c168ba229a586c , .uff76c98e2b2961cfa8c168ba229a586c:hover , .uff76c98e2b2961cfa8c168ba229a586c:visited , .uff76c98e2b2961cfa8c168ba229a586c:active { border:0!important; } .uff76c98e2b2961cfa8c168ba229a586c .clearfix:after { content: ""; display: table; clear: both; } .uff76c98e2b2961cfa8c168ba229a586c { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .uff76c98e2b2961cfa8c168ba229a586c:active , .uff76c98e2b2961cfa8c168ba229a586c:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .uff76c98e2b2961cfa8c168ba229a586c .centered-text-area { width: 100%; position: relative ; } .uff76c98e2b2961cfa8c168ba229a586c .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .uff76c98e2b2961cfa8c168ba229a586c .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .uff76c98e2b2961cfa8c168ba229a586c .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .uff76c98e2b2961cfa8c168ba229a586c:hover .ctaButton { background-color: #34495E!important; } .uff76c98e2b2961cfa8c168ba229a586c .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .uff76c98e2b2961cfa8c168ba229a586c .uff76c98e2b2961cfa8c168ba229a586c-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .uff76c98e2b2961cfa8c168ba229a586c:after { content: ""; display: block; clear: both; } READ: Christianity EssayDerek was aware of Arthurs movements. He said nothing, butwondered what Arthur would say, and waited in anticipation. Often when high Derek would try to write down some of the randomthoughts which occured to him, thoughts which at the time seemedlike indisputable Truth. He took his time rolling the joint andcleaned up thoroughly afterwords. Then he carefully re-rolledhis bag of pot and sat back watching Arthurs expressions as heread. Unfortunately for Derek, Arthurs face remained impassiveand he finally threw the notepad down without a comment. Derekwas disappointed and stared at his friend, feeling lost. He hadthought that the few lines he had scrawled were quite good, andhe wondered that Arthur could remain unmoved by them. Not that this was anything new. Derek often felt frustratedby what he saw as the insensitivity of others to what heconsidered Truth. Statements like The Oneness of All, were tooeasily seen as being corny,