Understanding The Structure Of Customer Service Essay

Outcome 3: Understand the structure of customer service 3.1: Explain the features of different customer service models and customer service standards Customer service models and customer service standards both have different features. The customer service models can either increase customer satisfaction or decrease customer complaints. The customer satisfaction is increased by being responsive and helpful to your customers and brining out a bigger range of products that are value for money. The customer complaints are decreased by making sure that you are giving out the correct information and resolving any queries or problems that customers may have. An atmosphere of service may also be created by both internal and external customers. Services can include training for staff members and ensuring that the policies and procedures are being followed. Another feature of customer service models is ensuring that you provide excellent service to your customers. To do this, you need to meet your customer’s needs and expectations. You will also need to ensure that you have knowledge on the assistance and advice that you are able to provide for you customers. One feature of customer service standards is ensuring that you are continuously updating the policies and procedures to ensure that you meet the customer’s needs. This means that you will need to ensure that you conform to equality and diversity when dealing with customers. Also, you will need to ensure that you are dealingShow MoreRelatedThe Organizational Structure And Performance1674 Words   |  7 Pagesof having reinforcement helps in measuring modifications of behavioral that takes place. Organizations structures have an effect employee satisfaction hence production and performance. Despite this, the relationship between the structure and performance are experienced through different channels in work place (Edmans, Li, Zhang, 2014). 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